75 U O soupent Learning Task 1 : List down 5 items that may be found in your house, write your answer on your intermediate pad paper White T for Tooi. E for equipment P for paraphernalia DEVELOPMENT
FOS TOOLS, EQUIPMENT, AND PARAPHERNALIA
1 The room rack is where registration records are kept it is considered as the moet important piece of front office equipment Sometimes, it is also array of metal file pockets designed to hold room rack slips that display guest and room status information. When key slots are added to the room tack, it can serve as a combination of room and key rack. Front Desk Officers normally use room rack ships information to match available rooms with guests needs during the registration process Key Rack is an array of numbered compartments used to store guestroom keys These are often placed in front desk drawers to ensure the safety and security of guests 3. Reservation Racks are special board or series of pigeonholes where cards are places to show which room have been booked Front office uses both two types of reservation racks in advance reservation racks, registration cards are arranged by the guest’s scheduled dates of arrival and with each day’s grouping A current reservation racks is used by the front desk agents to assists in processing guests during registration 4 An Information rack is an index of in-house guests, by both last name and room number it is commonly used to assist from office employees with proper routing of telephone calls mails and others. The information rack normally consists of aluminum slots designed to hold guest information slips 5. Follo Tray or folio bucket is where the guest folios are stored and arranged by guestroom numbers, Guest folios remain in the tray throughout the occupancy stage of the guest cycle, except when they are used in posting transactions. A second folio trays is normally located in the hotel’s accounting office. Once the account of guest are settles, the folios are moved to permanent storage location 6. An account posting machine is used to post, monitor and balance charges and credits to guest accounts 7. Voucher Rack is a container for storing vouchers for future reference and verification during the night audit 8. Cash Register is used to record to cash transactions and maintain cash balances 9 Telephone equipment consists of call accounting systems, automatic call dispensing, telephone /room status system lax machine and call detection 10. Credit Card Imprinter pressus credit card voucher against a guest credit card Magnetic strip render magnetically encoded and stored on magnetic tape strip on credit card 12. Time stamp recording is important for establishment of chronology of events 13 Multi Zone Clock is an indicator of the time at different time zones across the world
Answer:
1.E
2.T
3.T
4.E
5.E
6.E
7.E
8.P
9.E
10.P
11.P
12.P
13.T
Explanation:
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